Business Employer Training

Our training solutions were created to meet the needs of our business community. A We offer a variety of courses on different subjects and lengths and training days can either take place at your offices or in one of our conference rooms at Oaklands College's St Albans campus.

The areas attached cover a number of key areas in any organisation and can be adapted to meet the various levels of seniority in the organisation. However, if you would like us to look at more bespoke training solutions please do not hesitate to contact us for more details.

Our short courses

Half Day

  • Discovering your preferred communication style through The Four Hats of NLP (interactive session)
  • Understanding your preferred style; its strengths and drawbacks and working with them
  • Adapting your style to increase your communication success

Cost

Half Day £600

Full Day

  • The essentials of successful communication - practice, planning, positive thinking
  • Identifying and overcoming barriers to communication
  • Discovering your preferred communication style through The Four Hats of NLP (interactive session)
  • Understanding your preferred style; its strengths and drawbacks and working with them
  • Adapting your style to increase your communication success
  • Analysing the impact of body language and tone on your message
  • Implementing the LISTEN model to increase rapport building
  • Using the ACE model for planning  and delivering a message effectively
  • Asserting yourself using the ESP technique

Cost

Half Day £600

Understanding Assertiveness

  • Understand what assertiveness really means
  • Explore the traits of assertiveness and other behaviours
  • Realise and overcome the fears that hold you back
  • Learn to respond to others rather than simply react
  • Learn to say 'No!', rather than 'No problem!'

Applying Assertiveness

  • Learn how to listen actively, and why listening skills are so important
  • Develop your verbal and non-verbal communication skills
  • Appreciate the motivations of other people
  • Work through various scenarios, giving you the opportunity to put your new assertiveness skills into practice, in a supportive environment
  • Receive and give developmental and motivational feedback from and to other delegates, to help you use your learning back at work

Cost

Full Day
£895
Half Day £600 (shortened to focus on areas of your choice)

Doing the right things:

  • Seeking "value" for time
  • Setting effective goals and objectives
  • Getting into a results focused mind-set
  • Motivating yourself to use your time creatively and productively
  • Structure for effective delegation

At the right time:

  • Using the Urgent/Important matrix
  • Time Logs and other Scheduling tools
  • How to recognise and manage "time bandits"
  • When and How to re prioritise

In the right way:

  • Left Brain/Right Brain balance
  • Tips to be better organised
  • Being proactive with your time management
  • Using delegation effectively to free up time
  • Saying 'no' with the ESP technique

Cost

Full Day
£895
Half Day £600 (shortened to focus on areas of your choice)

Understand persuasion and prepare yourself to be able to

  • The characteristics of a successful persuader
  • The secrets of self-belief and courage
  • Moving from a push to pull style of persuasion
  • Understanding the psychology of persuasion in a practical way
  • Learn to build trust through seeing other people's perspectives
  • The importance of non-verbal communication

Use your Listening Skills to understand others needs and how to respond to them

  • Effective questioning techniques
  • Realise the values and motivations of others
  • Hone your listening skills and overcome barriers to active listening
  • Choose from a range of communication styles depending upon the situation
  • Learn to respond, rather than react

Be able to state your case and persuade effectively

  • Select one of the six levels of assertiveness, without compromising the values of others
  • Apply a practical 6-step Influence Model

Cost

Full Day
£895
Half Day £600 (shortened to focus on areas of your choice)

Planning and preparation

  • The importance of identifying a clear objective
  • Structuring your presentation with the end result in mind
  • Selecting material for quality not quantity
  • What holds an audience's attention and what sends them to sleep?
  • Use of notes and prompt cards
  • The antidotes for pre delivery nerves

Structuring the presentation

  • Introductions – impact - AIDA
  • Structuring your content clearly
  • Headlines, body and summary
  • Using persuasive language
  • Use of pauses and silence
  • Closing – impact - AIDA

The Delivery

  • Credible Focus
  • Use of breathing to enhance your voice skills
  • Pause and emphasis
  • Question and answer sessions: Handling them concisely
  • How to use visual aids effectively
  • Short Practice sessions: with feedback (2 day enhanced version)

Cost

One Day
£895
Two Days £1600
If this course is run over a 2 day session delegates will get the chance to create and deliver a  presentation which will gain feedback and development areas

  • Different communication channels and their effect
  • Engage the ‘professional brain’ instead of the emotional, reactive brain
  • Manage difficult situations using the variety of frameworks
  • Learn how to say no when you can’t say yes
  • Handle criticism, put-downs, arrogance, persistence or patronising behaviours
  • Professional guidelines for handling extreme and unacceptable behaviours

Cost

Half Day
£600

  • Understand how to manage those who -
    • say they will do things but don't deliver
    • disrupt the team’s performance
    • are ambitious but easily frustrated
    • are often aggressive when dealing with you or others
    • are overly cynical and destroy team morale
    • desire promotion but aren't ready
    • refuse to accept feedback and do not respond to standard performance management processes
  • Understand what can trigger difficult behaviour
  • Identify different types of personalities and plan strategies for dealing with individuals
  • Be aware of communication barriers and learn how to handle emotion
  • Achieve effective results through continual performance management
  • Be aware of ulterior motives for conflict

Cost

Full Day
£895

  • What is training? What are the core competencies of training?
  • The group and the individuals
  • Learning motivations and how it may affect the learning environment
  • Managing team dynamics
  • Managing difficult delegates
  • Techniques to build rapport within the group quickly and effectively
  • Creating a good beginning, middle and end to the session
  • Effective signposting to ensure that learning is linked
  • Presentation techniques to develop personal communication
  • Using visual aids effectively

Practice

During the course there will be the opportunity for one 15-minute practice sessions on subjects of your choice. Delegates will need to research this subject prior to the course and may wish to bring resources to help with their delivery.

Cost

Two Days
£1600

  • What motivates and what de-motivates – the theories of motivation
  • How to identify key motivating factors – what makes people tick?
  • How to motivate using Reward, Recognition, Responsibility and Respect

Cost

Half Day £600

Understanding sales

  • Traditional vs. modern selling
  • Banishing stereotypes
  • The sales cycle
  • 'Everyone sells' - what is the sales element in your role, where do you fit into the sales cycle and how to increase client retention

Understanding your customers

  • Selling psychology
  • Why do we buy, how do we buy and what makes us buy?
  • How can you help build good customer relationships?

Selling skills

  • Communication excellence and rapport building
  • Up-selling and cross-selling
  • What are features and benefits?
  • Questioning & active listening techniques
  • Buying signals and the power of that additional question

Cost

Full Day
£895

  • Defining what constitutes effective negotiation
  • The traits of a successful negotiator
  • Preparing to negotiate: what are the boundaries/objectives
  • Creating a constructive environment
  • Understanding the importance of non-verbal communication to build rapport
  • Questioning techniques to control the negotiation
  • How to trade not concede
  • Dealing with emotion and deadlock
  • Exercises to put these principles into practice

Cost

Half Day £600

Aligned to ILM Level 3 Diploma in Management

  • Understand the principles of effective decision making
  • Understand Leadership Styles
  • Understand the role, functions and processes of management
  • Understand performance management

Cost

Full Day
£895

*The above course can be broken down into 4 x 2hr sessions*

Aligned to ILM Level 3 Diploma in Management

  • Understand the principles of Workforce Management
  • Understand Equality of Opportunity, Diversity and Inclusion
  • Understand Team Building and Dynamics
  • Understand Performance Management
  • Understand Training and Development
  • Understand Reward and Recognition

Cost

Two Days
£1600

*The above course can be broken down into 3 x 3 1/2 hr sessions*

Aligned to ILM Level 3 Diploma in Management

  • Understand Business Markets
  • Understand Business Innovation and Growth
  • Understand Financial Management
  • Understand Business Budgeting
  • Understand Sales and Marketing

Cost

Full Day
£895

*The above course can be broken down into 4 x 2hr sessions*

  • Define and develop effective mentoring relationships with apprentices
  • Describe the key responsibilities, characteristics and behaviours of a mentor
  • Use learning style preferences in mentoring approach
  • Describe the higher apprenticeship framework and programme
  • Create and conduct effective development activities, plans and review discussions
  • Give and receive effective feedback

Cost

This is a day training course for a minimum of 6 people and priced at £100 person.

Book your place

All you need to do to book is contact us on 01727 737023 or email business.training@oaklands.ac.uk.