Information, Advice & Guidance at the College

Our Promise

To provide accurate, timely and impartial advice, guidance and welfare support realising the potential of the community we serve.


Our fully trained reception staff are your first point of call to the College, they will meet and greet you, and refer you onto the necessary advisor or department.

Information & Advice

You can get impartial information and advice on a range of work and learning options by telephone, email or drop-in. This could include referring you for a guidance interview with our team of specialists. This advice can be offered at a variety of venues in the local area as well as at our college campuses.


A one-to-one career guidance interview, which is free, confidential and impartial, would cover:

  • Help with CVs and job applications
  • Careers information and career options
  • Learning information including Further & Higher Education
  • Job search and interview tips

We also have specialist computer programmes to help you make decisions. You will get a written summary of the interview and, if required, a referral to an organisation more appropriate to your needs. Please ring or email the Advice Centre on 01727 737000 for an appointment


Student Advisors can be found on each campus and they can help with a range of issues such as:

  • Attendance issues
  • Course difficulties
  • Bullying
  • Childcare
  • Travel
  • Financial assistance
  • Health issues
  • Accommodation
  • Relationship difficulties

Drop into your Student Centre to make an appointment or for a general chat!

About our Service

We want to improve our service and would value your comments (please use our customer cards to provide us with the feedback). Our full Statement of Service is available from all Student Centres and Receptions.

Specialist Support

We are committed to supporting those of you in care, and care leavers, to achieve your full potential and reach personal goals. Our Student Advisors will work closely with you to ensure that any barriers to your success are overcome.

Access to Oaklands College

All sites are easily accessible by public transport and `pay & display` parking is available on some college premises, although a space cannot be guaranteed. There are designated parking spaces for disabled drivers and interview rooms with wheelchair access. Please tell us if we can assist in any way with access, communications, language and out-of-hours appointments. We can see clients with an accompanying small child, although no crèche provision is available.