At Oaklands College we are committed to providing a high quality service. We actively seek feedback on what we do as part of our continual drive to improve the quality of service that we offer. The Oaklands College Complaints Process provides a framework through which complaints can be made.
Accessing the Complaints Process
We aim to make the Complaints Process accessible to all and there are many different ways to make a complaint;
- By telephone- 01727 737000
- Using the online complaints form
- By email to email@example.com
- In person directly to a member of staff
- By filling in a complaints form (these are available at reception on both campuses)
If you need help to access the Complaints Process please speak to the Student Advice team who will be able to provide support. If you do not wish to make a complaint yourself, you may appoint a representative to submit your complaint for you.
The Complaints Process
Our intention is for the Complaints Process to be accessible, clear and fair to all parties. We encourage you to resolve the complaint informally with the person or department concerned. However, if you want a formal investigation you may follow the formal process outlined in the Complaints Procedure.
Submitting a Complaint
If you wish to submit a formal complaint, please complete the form below.
If you are dissatisfied with the college response to your complaint, you may contact the following organisations:
The Skills Funding Agency (SFA)- you should contact the SFA if your complaint refers to any aspect of your education at Oaklands College other than higher education (HE)
Higher Education University of Hertfordshire
The Office of the Independent Adjudicator (OIA) – you should contact the OIA if your complaint refers to any aspect of University of Hertfordshire HE provision at Oaklands, or non academic matters relating to Pearson Higher Nationals.
Higher Education Higher Nationals
Pearson – you should contact Pearson if your complaint refers to an academic matter relating to Pearson Higher Nationals
OFSTED- you should contact the Complaints, Investigation and Enforcement team at OFSTED if you are a residential student at Oaklands College.
Telephone- 01633 657393