Higher Education Current Student Information Staff Information Register Your Absence

Oaklands College

Oaklands College Careers Courses L.I.F.E. A Levels T Levels Apprenticeships Making an Application Access to Higher Education

Oaklands Wolves

Oaklands Wolves Academy Athletics Basketball Cheerleading Cycling Equestrian Vaulting Hockey Karate Men's and Women's Football Men's Rugby Multi-Sports Academy Netball Women's Rugby Youth

Training & Development

Training & Development Employer Services Gas Safety & Assessment Skills Bootcamps

Higher Education

Higher Education

Events & News

Events & News Open Events Wolves Events Upcoming Community Events

Oaklands + Community

Oaklands + Community Equestrian Centre Facilities & Venue Hire Oaklands Zoo Oasis Salon Photography Opportunities Sports Zone The Stables Restaurant Community Newsletter

Student Experience

Student Experience Bus Routes Living at Oaklands Oaklands College Bursary Parent Information Staff Information Student Information Student Support Exams Term Dates

About Us

About Us Corporation Oaklands Policies, Procedures and Reports Senior Leadership Team Strategy, Mission, Values

Work at Oaklands

Work at Oaklands Volunteering

Support Us

Support Us Donations Gifts In Kind Sponsorship

Contact Us

Contact Us Enquiry Form Campus Locations

Current Student Information

Current Student Information

Staff Information

Staff Information

Register Your Absence

Register Your Absence

Careers

Careers

Courses

Courses

L.I.F.E.

L.I.F.E.

Subject Areas

Subject Areas Animal Management Applied Science Art, Fashion & Design Business, Finance & Accounting Childcare & Early Years Computing, Technology & Digital Construction & Civil Engineering Construction Trades Engineering Equine Studies Film, TV, and Games Design Hair, Beauty & Barbering Health & Social Care Hospitality and Catering Motor Vehicle Music Performing and Production Arts Public Services Sport Travel, Tourism & Events

A Levels

A Levels

T Levels

T Levels

Apprenticeships

Apprenticeships

Making an Application

Making an Application

Adult Courses

Adult Courses Online Courses Skills Bootcamps

Higher Education

Higher Education University of Hertfordshire Degrees

Access to Higher Education

Access to Higher Education

Academy

Academy

Athletics

Athletics

Basketball

Basketball

Cheerleading

Cheerleading

Cycling

Cycling

Equestrian Vaulting

Equestrian Vaulting

Hockey

Hockey

Karate

Karate

Men's and Women's Football

Men's and Women's Football

Men's Rugby

Men's Rugby

Multi-Sports Academy

Multi-Sports Academy

Netball

Netball

Women's Rugby

Women's Rugby

Youth

Youth

Apprenticeships

Apprenticeships Apprenticeships - Student Page Apprenticeships - Employers

Employer Services

Employer Services

Gas Safety & Assessment

Gas Safety & Assessment

Skills Bootcamps

Skills Bootcamps

Open Events

Open Events

Wolves Events

Wolves Events

Upcoming Community Events

Upcoming Community Events

Equestrian Centre

Equestrian Centre

Facilities & Venue Hire

Facilities & Venue Hire

Oaklands Zoo

Oaklands Zoo

Oasis Salon

Oasis Salon

Photography Opportunities

Photography Opportunities

Sports Zone

Sports Zone

The Stables Restaurant

The Stables Restaurant

Community Newsletter

Community Newsletter

Bus Routes

Bus Routes

Campus Locations

Campus Locations St Albans Campus Welwyn Garden City Campus Oaklands Borehamwood

Living at Oaklands

Living at Oaklands

Oaklands College Bursary

Oaklands College Bursary

Parent Information

Parent Information

Staff Information

Staff Information

Student Information

Student Information

Student Support

Student Support

Exams

Exams

Term Dates

Term Dates

Corporation

Corporation

Oaklands Policies, Procedures and Reports

Oaklands Policies, Procedures and Reports

Senior Leadership Team

Senior Leadership Team

Strategy, Mission, Values

Strategy, Mission, Values

Volunteering

Volunteering

Donations

Donations

Gifts In Kind

Gifts In Kind

Sponsorship

Sponsorship

Enquiry Form

Enquiry Form

Campus Locations

Campus Locations
Apply Enquire

Adult Employability Courses

Mode of study

Part Time

Course Code

ADLEMPAP/1

Duration

nk

Location

Cross College

Assessment

Mixed assessment methods depending on the specific course

Course Content - What will I learn?

Employability Courses Overview (Business Admin, Customer Service & Digital Skills) Purpose: Prepare you with practical skills to secure and succeed in roles related to business administration, customer service, and digital technology. Key Topics: ' Business Administration: Office management, time management, teamwork, professional communication, and understanding workplace roles. ' Customer Service: Effective communication, handling customer inquiries and complaints, building customer relationships, and problem-solving. ' Digital Skills: Basic computer use, Microsoft Office, email etiquette, and using digital tools for business. Benefits: Gain practical skills that improve your job readiness in admin, customer service, and tech-driven workplaces.

Please contact us to find out if you require any specific equipment for this particular course.

Mixed assessment methods depending on the specific course