• Start Date: 24/02/25 
• End Date: 25/03/25 (Term Time only) 
• Days/Times: Mondays and Tuesdays for 5 weeks, 9.30am to 3pm 
• Location: Oaklands College, St Albans Campus
  
  This course equips job seekers with the knowledge and skills needed to gain employment or progress in a career.
  
  Upon successful completion of all units for this course, you will receive a qualification certificate from the awarding body, City & Guilds, to boost your CV and demonstrate your commitment and skills to employers. 

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Starting from March 2025. Complete the form to enquire about our next cohort date.

Location: Oaklands College, St Albans Campus, Face to Face

Our Level 1 Certificate in Customer Service is designed to equip you with the essential skills and knowledge needed to thrive in customer service roles across various industries. This qualification will help you develop strong communication skills, effectively resolve customer queries, and meet customer needs with confidence.

You’ll gain a solid understanding of the core principles of customer service, ensuring that you can deliver exceptional service that employers can rely on. Whether you're new to the field or looking to enhance your skills, this course provides a strong foundation for success in any customer-facing role.

Starting from March 2025. Please complete the form to enquire about our next cohort date.

Location: Oaklands College, St Albans Campus, Face to Face

This qualification offers a foundational understanding of business administration, covering key areas such as customer relations, office equipment use, diary management, telephone communication, information storage, individual rights and responsibilities, teamwork, and professional behaviour. It provides a stepping stone to further qualifications in business administration or related fields.

Starting at regular dates throughout the academic year. Please fill in the form to enquire about our next cohort date.

Location: Oaklands College, St Albans Campus, Face to Face

Level 1 Award in Preparing to Work in Schools is the perfect introductory qualification for anyone interested in starting a career in education, including working in voluntary or paid positions in schools. This course enhances your skills, boosts confidence, and prepares you for employment or a career change.

You will learn about various school settings, policies and procedures, child development, communication skills, equality, inclusion, and how to support diverse learners. The course also covers awareness of safeguarding and Prevent at Level 1, essential for volunteering or working in schools in any role.

Upon successful completion, learners will receive a qualification certificate from the awarding body, and be offered a job interview with Oaklands College, providing a direct pathway into employment. There are no prior learning requirements, although learners should be able to speak and write English at Entry 3 or higher to access the course.

Starting at regular dates throughout the academic year. Please fill in the form to enquire about our next cohort date.

Location: Oaklands College, St Albans Campus, Face to Face

Following on from the Level 1 Award in Preparing to Work in Schools, the Level 2 qualification focuses on the fundamentals of supporting children and young people at schools and colleges, and is suitable for those wanting to work in support roles, who may later wish to qualify as teaching assistants or learning support assistants. In addition to enhancing your skills and confidence, it will boost your CV, giving you an advantage when applying for support work in schools or colleges.

The course covers schools and colleges as organisations, development stages of children and young people, effective communication, legislation and policy frameworks, health and safety, safeguarding, confidentiality and data protection, and equality, diversity and inclusion in work with children and young people. The course also includes a separate, detailed unit on safeguarding and the Prevent Duty in schools and colleges (at Level 2), essential for anyone working in educational institutions.

Upon successful completion, learners will receive a qualification certificate from the awarding body, and be offered a job interview with Oaklands College, providing a direct pathway into employment. There are no prior learning requirements, although learners should be able to speak and write English at Level 1 or higher to access the course.