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Work-Based Learning

Customer Services Practitioner

Mode of study

Part Time

Entry requirements

GCSE Maths grade 9 - 4 and GCSE English grade 9 - 4. You should be employed, or have an employer willing to sponsor you. Applications are assessed on a case by case basis.

Teaching staff

You will be taught by a team of expert Tutors and Work Based Assessors

Course Code

AP2CSA1P/1

Duration

nk

Location

Work-Based

Awarding body

Generic award - no awarding body

Assessment

You will sit various assessments throughout the course, alongside an endpoint assessment at the end of the programme.

About the course

As a Customer Service Practitioner you will develop an understanding for the customer journey and be contribute to an amazing customer experience.

Career options

Full-time employment. Upon completion, you can also progress to a higher level apprenticeship or qualification.

Career progression is excellent for apprentices, and over the course of their careers, those with an Apprenticeship earn on average, £100,000 more than those without. (A Cost-Benefit Analysis of Apprenticeships and Other Vocational Qualifications, University of Sheffield, 2007)

Course Content - What will I learn?

Your learning journey will develop knowledge in support of delivering an exceptional customer service journey, you will learn about your organisation, understand what they stand for, develop knowledge of legislation and regulation that will need to be adhered to, explore communication at all levels, develop an understanding for and apply influence and negotiation skills, be able to motivate colleagues and understand customers, their needs, expectations and how these can be aligned with your organisation, you will develop a customer focus while being able to keep your organisation at the heart of what you do.

Please contact us to find out if you require any specific equipment for this particular course.

You will sit various assessments throughout the course, alongside an endpoint assessment at the end of the programme.