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Work-Based Learning

Customer Services Specialist

Mode of study

Part Time

Entry requirements

GCSE Maths grade 9 - 4 and GCSE English grade 9 - 4.
You should be employed, or have an employer willing to sponsor you. Applications are assessed on a case by case basis.

Teaching staff

You will be taught by a team of expert Tutors and Work Based Assessors

Course Code

AP3SSA1P/1

Duration

nk

Location

Work-Based

Awarding body

Generic award - no awarding body

Assessment

You will sit various assessments throughout the course, alongside an endpoint assessment at the end of the programme.

About the course

As a Customer Service Specialist you will learn about organisational structure, roles and responsibilities, explore how your role aligns with your organisation's vision and mission, examine the customer journey and explore how to develop and improve the experience for both the customer and organisation. Your understanding through your learning journey will support your ability to resolve customer, colleagues and stakeholder issues, queries and problems.

Career options

Career progression is excellent for apprentices, and
over the course of their careers, those with an Apprenticeship earn on average,
'100,000 more than those without. (A Cost-Benefit Analysis of
Apprenticeships and Other Vocational Qualifications, University of Sheffield,
2007)


Career progression is excellent for apprentices, and over the course of their careers, those with an Apprenticeship earn on average, £100,000 more than those without. (A Cost-Benefit Analysis of Apprenticeships and Other Vocational Qualifications, University of Sheffield, 2007)


Course Content - What will I learn?

Through your Customer Service Specialist learning journey you will develop an understanding for and apply skills in Time Management, Leadership, Emotional Intelligence, The Customer journey, Culture and its effect on delivery, Managing Conflict, elements of Project Management, Coaching and Mentoring skills, Problem Solving and Decision Making. Skills, knowledge and behaviours through your apprenticeship will allow you to develop into your role while developing a customer centric approach and creating service improvements.

Please contact us to find out if you require any specific equipment for this particular course.

You will sit various assessments throughout the course, alongside an endpoint assessment at the end of the programme.