Information Communications Technician ST0973

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Mode of study

Part Time

Entry requirements

GCSE Maths 9-4 and GCSE English 9-4.

Teaching staff

You will be taught by a team of expert Tutors and Work Based Assessors.

Course Code

AP3ITA1P/1*

Duration

1-Year

Location

Work-Based

Awarding body

Generic award - no awarding body

Assessment

You will sit various assessments throughout the course.

About the course

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

Career options

Full-time employment. Upon completion, you can also progress to a higher level apprenticeship or qualification.

Career progression is excellent for apprentices, and over the course of their careers, those with an Apprenticeship earn on average, £100,000 more than those without. (A Cost-Benefit Analysis of Apprenticeships and Other Vocational Qualifications, University of Sheffield, 2007)

Course Content - What will I learn?

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience. An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.

Please contact us to find out if you require any specific equipment for this particular course.