Travel & Tourism students learn from Crisis Management expert!

For many students, the lure of travel and sun-soaked holiday destinations make a career within the travel industry an appealing one, but students at Oaklands College’s Welwyn Garden City Campus learnt about what to do when a dream holiday destination turns into disaster. This week, Travel & Tourism students welcomed retired Detective Sergeant Miles Manning…

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For many students, the lure of travel and sun-soaked holiday destinations make a career within the travel industry an appealing one, but students at Oaklands College’s Welwyn Garden City Campus learnt about what to do when a dream holiday destination turns into disaster.

This week, Travel & Tourism students welcomed retired Detective Sergeant Miles Manning to Oaklands College for a masterclass in crisis management.

Inspired by an expansive career which has taken Miles all around the world, leading on crisis response and family liaison in the UK and abroad in the US, Thailand, Tunisia, Belgium and France, students learnt about a variety of careers paths outside of the traditional roles associated with the travel industry.

Students also learnt how their qualifications, and eventual career pathways within travel, may require them to collaborate and communicate with police force, and even counter-terrorism, when crises arise abroad for holiday goers and resort complex staff.

Students were encouraged to identify potential crises and learnt a variety of techniques and best practice to use when responding to crisis, in an engaging three-hour session.

The insightful session, which provided students with the awareness and understanding of the legal processes affecting death abroad and what to do when working as a holiday rep or similar.